Privacy Policy

Privacy Policy

What is the purpose of this policy?

We place great importance on the protection and confidentiality of your personal data, which represents a guarantee of seriousness and trust for us.


The data privacy policy specifically demonstrates our commitment to complying with applicable data protection rules, particularly those of the General Data Protection Regulation ("GDPR"). In particular, the privacy policy aims to inform you about the manner and reasons for which we process your data in the context of the services we provide.

What is the purpose of this policy?

We place great importance on the protection and confidentiality of your personal data, which represents a guarantee of seriousness and trust for us.


The data privacy policy specifically demonstrates our commitment to complying with applicable data protection rules, particularly those of the General Data Protection Regulation ("GDPR"). In particular, the privacy policy aims to inform you about the manner and reasons for which we process your data in the context of the services we provide.

Who is this policy for?

The policy applies to you, regardless of your place of residence, as long as you are at least 15 years old, whether you are a customer, a candidate for a position at MB Therapeutics, or a visitor to the mb-therapeutics.com website.


If you are under 15, you are not authorized to use our services without the prior and explicit consent of one of your parents, which must be sent in writing to contact@mb-therapeutics.com. If you believe we might hold information concerning one of your children under the age of 15 without consent, you can request that we delete it by contacting service contact@mb-therapeutics.com.


The policy only applies to processing that we perform ourselves and not to processing that may be carried out using our service features by pharmacists and delivery drivers. If you wish to obtain information about data processed by pharmacists and delivery drivers using these features, we invite you to contact them directly.

Why do we process your data?

As part of the services offered, we are necessarily required to process your personal data for the following reasons and legal grounds:


To browse our website mb-therapeutics.com, pay for and benefit from our services (e.g., finding a pharmacy with a delivery service, registering and logging into our platform, consulting our FAQ, etc.) and so that we can respond to your requests (e.g., requests for information, complaints, etc.) based on our general terms and conditions of sale, our general terms of use, and our legitimate interest in providing you with the best possible service.


To stay informed of our latest offers and events by email and SMS based, for consumers, on our legitimate interest in building customer loyalty and based on your consent, in the event that you are not yet customers of our services. For pharmacists and delivery drivers, our messages are sent based on our legitimate interest in identifying new potential customers, in accordance with the provisions provided by the CNIL accessible here.


So that you can register and receive our newsletter, which will keep you informed of all news concerning our services based on your consent.


To follow us and comment on our posts on social media based on the general terms of use of the social network concerned (e.g., Facebook, Instagram, LinkedIn, TikTok, Twitter, YouTube) and our legitimate interest in having a dedicated page on social networks.


To apply for a position within MB Therapeutics based on the discussions we have with you during the recruitment process and our legitimate interest in recruiting and selecting candidates.


To ensure your safety within our premises using video protection cameras based on our legitimate interest in protecting you as well as protecting our employees and our premises,


To guarantee and reinforce the security and quality of our services on a daily basis (e.g., statistics, data security, etc.) based on the legal obligations imposed on us, our general terms and conditions of sale, and our legitimate interest in ensuring the proper functioning of our services.


Finally, we may also install "Cookies" on your device. To obtain more information on the use of

"Cookies", we invite you to consult our "Cookie Policy".


Your data is collected directly from you when you log onto our website and use our services.


We undertake to process your data only for the reasons described above. On the other hand, once you voluntarily publish content on the pages we publish on social networks, you acknowledge that you are entirely responsible for any personal information you might transmit, regardless of the nature and origin of the information provided.

Why do we process your data?

As part of the services offered, we are necessarily required to process your personal data for the following reasons and legal grounds:


To browse our website mb-therapeutics.com, pay for and benefit from our services (e.g., finding a pharmacy with a delivery service, registering and logging into our platform, consulting our FAQ, etc.) and so that we can respond to your requests (e.g., requests for information, complaints, etc.) based on our general terms and conditions of sale, our general terms of use, and our legitimate interest in providing you with the best possible service.


To stay informed of our latest offers and events by email and SMS based, for consumers, on our legitimate interest in building customer loyalty and based on your consent, in the event that you are not yet customers of our services. For pharmacists and delivery drivers, our messages are sent based on our legitimate interest in identifying new potential customers, in accordance with the provisions provided by the CNIL accessible here.


So that you can register and receive our newsletter, which will keep you informed of all news concerning our services based on your consent.


To follow us and comment on our posts on social media based on the general terms of use of the social network concerned (e.g., Facebook, Instagram, LinkedIn, TikTok, Twitter, YouTube) and our legitimate interest in having a dedicated page on social networks.


To apply for a position within MB Therapeutics based on the discussions we have with you during the recruitment process and our legitimate interest in recruiting and selecting candidates.


To ensure your safety within our premises using video protection cameras based on our legitimate interest in protecting you as well as protecting our employees and our premises,


To guarantee and reinforce the security and quality of our services on a daily basis (e.g., statistics, data security, etc.) based on the legal obligations imposed on us, our general terms and conditions of sale, and our legitimate interest in ensuring the proper functioning of our services.


Finally, we may also install "Cookies" on your device. To obtain more information on the use of

"Cookies", we invite you to consult our "Cookie Policy".


Your data is collected directly from you when you log onto our website and use our services.


We undertake to process your data only for the reasons described above. On the other hand, once you voluntarily publish content on the pages we publish on social networks, you acknowledge that you are entirely responsible for any personal information you might transmit, regardless of the nature and origin of the information provided.

What data do we process and for how long?

We have summarized the categories of personal data we collect as well as their respective retention periods.

If you wish to obtain more details on the retention periods applicable to your data, you can contact us at: rgpd@livmeds.com.


Personal identification data for clients (e.g., last name, first name, position, company, etc.) and contact details (e.g., personal or professional email address, LinkedIn, etc.) retained throughout the entire duration of the service provision plus the legal limitation periods, which are generally 5 years.


Email address within the context of our commercial prospecting campaigns by email, retained for a maximum period of 3 years starting from our last contact with you.


Phone number within the context of our commercial prospecting campaigns by SMS, retained for a maximum period of 3 years starting from our last contact with you.


Email to receive our newsletter, retained until your newsletter subscription ends.


CCTV images collected using our video surveillance cameras and retained for a maximum period of one month.


Data provided in the CV and cover letter, retained for the duration of the recruitment process and then for 2 years starting from your application.


Connection data (e.g., logs, IP address, etc.) retained for a period of 1 year. 


Voice, retained during phone conversations you may have with our customer service or sales department for a maximum period of 6 months, unless you object.


Cookies, which are generally retained for a maximum period of 13 months. For more details on our use of your cookies, you can consult our cookie policy, which is accessible at any time on our website. 


Upon the expiration of the retention periods summarized above, we delete all of your personal data to guarantee your privacy for future years. 


The deletion of your personal data is irreversible, and we will no longer be able to provide it to you after this period. At most, we may only retain anonymous data for statistical purposes.


Please also note that in the event of a dispute, we are required to retain all data concerning you throughout the duration of the case file's processing, even after the expiration of their retention periods described above.

What data do we process and for how long?

We have summarized the categories of personal data we collect as well as their respective retention periods.

If you wish to obtain more details on the retention periods applicable to your data, you can contact us at: rgpd@livmeds.com.


Personal identification data for clients (e.g., last name, first name, position, company, etc.) and contact details (e.g., personal or professional email address, LinkedIn, etc.) retained throughout the entire duration of the service provision plus the legal limitation periods, which are generally 5 years.


Email address within the context of our commercial prospecting campaigns by email, retained for a maximum period of 3 years starting from our last contact with you.


Phone number within the context of our commercial prospecting campaigns by SMS, retained for a maximum period of 3 years starting from our last contact with you.


Email to receive our newsletter, retained until your newsletter subscription ends.


CCTV images collected using our video surveillance cameras and retained for a maximum period of one month.


Data provided in the CV and cover letter, retained for the duration of the recruitment process and then for 2 years starting from your application.


Connection data (e.g., logs, IP address, etc.) retained for a period of 1 year. 


Voice, retained during phone conversations you may have with our customer service or sales department for a maximum period of 6 months, unless you object.


Cookies, which are generally retained for a maximum period of 13 months. For more details on our use of your cookies, you can consult our cookie policy, which is accessible at any time on our website. 


Upon the expiration of the retention periods summarized above, we delete all of your personal data to guarantee your privacy for future years. 


The deletion of your personal data is irreversible, and we will no longer be able to provide it to you after this period. At most, we may only retain anonymous data for statistical purposes.


Please also note that in the event of a dispute, we are required to retain all data concerning you throughout the duration of the case file's processing, even after the expiration of their retention periods described above.

What rights do you have to control the use of your data?
The applicable data protection regulations grant you specific rights that you can exercise, at any time and free of charge, in order to control how we use your data.

Right of access and copy of your personal data, provided that this request does not conflict with business secrecy, confidentiality, or friendship/correspondence secrecy.

Right to rectify personal data that is incorrect, obsolete, or incomplete.

Right to request the deletion ("right to be forgotten") of your personal data that is not essential for the proper functioning of our services. 

Right to restrict your personal data, which allows you to "freeze" the use of your data in the event of a dispute over the legitimacy of a processing operation.

Right to data portability, which allows you to retrieve some of your personal data in order to store it or easily transmit it from one information system to another.

Right to give directives on the fate of your data in the event of death, either directly by you, through a trusted third party, or through a successor.

For a request to be taken into account, it must imperatively be made directly by you at the address contact@mb-therapeutics.com. Any request not made in this manner cannot be processed.

 Requests cannot originate from anyone other than you. We may therefore ask you to provide proof of identity if there is any doubt about the applicant's identity.

We will respond to your request as soon as possible, within a limit of three months starting from its reception, in case the request is technically complex or if we receive many requests at the same time.

Please note that we may always refuse to respond to any excessive or unfounded request, particularly with regard to its repetitive nature.

Who can have access to your data?
We only communicate your data to persons who are duly authorized to use it to implement our services. This may include, in particular, our staff in charge of service implementation, accounting, marketing, or even the security of our premises.

How do we protect your data?
We implement all the necessary technical and organizational measures to ensure the security of your data on a daily basis and, in particular, to prevent any risk of destruction, loss, alteration, or unauthorized disclosure of your data (e.g., training, access control, passwords, antivirus, backup servers, "https", etc.).

Can your data be transferred outside the European Union?
Unless it proves strictly necessary and on an exceptional basis, we never transfer your data outside the European Union, and your data is always hosted on European soil. In addition, we do our utmost to only recruit service providers who host your data within the European Union.

In the event that our service providers are nevertheless required to transfer personal data concerning you outside the European Union, we scrupulously ensure that they implement appropriate safeguards to ensure the confidentiality and protection of your data.

Who can you contact to get more information?
Our Data Protection Officer (“DPO”) is always at your disposal to explain in more detail how we process your data and to answer your questions on the subject at the following address:
contact@mb-therapeutics.com

Cookies
In accordance with the recommendations of the CNIL, the maximum retention period for cookies is a maximum of 13 months after their first deposit in the User's terminal, as is the duration of the validity of the User's consent to the use of these cookies. The lifetime of cookies is not extended at each visit. The User's consent must therefore be renewed at the end of this period. 

Cookies may be used for statistical purposes, in particular to optimize the services rendered to the User, from the processing of information concerning the frequency of access, the personalization of pages as well as the operations carried out and the information consulted.

You are informed that the Publisher is likely to deposit cookies on your terminal. The cookie records information relating to navigation on the service (the pages you have consulted, the date and time of the consultation, etc.) which we can read during your subsequent visits. 

You acknowledge having been informed that the Publisher may use cookies. If you do not want cookies to be used on your terminal, most browsers allow you to disable cookies through the settings options

How can you contact the CNIL?
You can contact the French data protection supervisory authority (the “Commission nationale de l’informatique et des libertés” or “CNIL”) at any time at the following address: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by telephone at +33 (0)1.53.73.22.22.

Can the policy be modified?
We may modify our privacy policy at any time to adapt it to new legal requirements as well as to new processing operations that we might implement in the future. You will of course be informed of any modification to this policy.